Policies

 

Returns: Returns are accepted within 15 days of the date of purchase on all items except Custom made pedalboards and power supplies. All sales are final for international orders. In order to return an item you must request a return authorization by calling (619) 895 7725. All Items must be returned in Brand New Unused Condition and  in its original packaging (including warranty cards, paperwork, accessories, stickers, and other materials originally shipped to you) in order to be accepted. We highlly recommend that you use a trackable method of shipping. We are not responsible for returns that are lost in shipping. We stand behind all of the products we sell. If you are not satisfied for any reason please contact us to resolve the issue within 15 days of purchase. Buyer is responsible for shipping the item back with a tracking# at their expense unless the item is defective. There is a 5% restock fee for all returns. This restock fee is in place to recoup our shipping costs since we offer free shipping.

Refunds will be given for returns to the account in which the order was placed. We will not give a refund for returns to any account other than the account where the original order was placed from.

Since Custom pedalboards are made to your specifications we can not accept returns on them. Returns will be accepted on in stock pedalboards within 15 days of purchase. The in stock pedalboard needs to be in the same condition that it left our warehouse in order to be returned. Buyer is responsible for all shipping costs on returns. 

Shipping: All purchases over $100.00 ships free in the US excluding Pedalboards. There is a $6.00 shipping charge for all purchases under $100.00. We will disclose the shipping charges for pedalboards when the item is ordered. Since custom pedalboards are all different sizes the shipping varies per order. We only charge what the carrier charges us.

International Orders:

We do not ship Pedaltrains internationally 

Returns are not accepted for international orders

If you are ordering outside the USA please contact us first before ordering. We only accept Pay Pal for international orders. We do not ship to unconfirmed addresses & we will not adjust export doccuments to show lower dollar amounts than what was actually paid. We charge shipping charges for all international orders. Shipping charges are assessed on a per order basis. If you place an order without contacting us first we will contact you with the total shipping charges due.

The price you are paying for shipping does not include Customs Fees, VAT Taxes, or brokerage fees. Therefore We cannot be held responsible for any Customs Fees, VAT Taxes, or brokerage fees. If an international customer refuses a package due to any of these charges the package will either be abandoned by our company or returned to us. This will be at our discretion. Note that if the package is abandoned you will loose the package and the money you paid for it. If the package is returned you will receive a refund less shipping both ways and any fees that we incurred in getting it back to us. Please check with your countries customs department before purchasing. If you have any questions please do not hesitate to email us.